Shipping and returns

Delivery

DELIVERY BY COURIER:

We offer free delivery to Lithuania if minimum basket amount is 100 EUR. To the European Union countries free delivery if minimum of basket amount is 600 EUR. When order is placed, we send a confirmation by email. After we ship the goods, we send a final email notice. The delivery time within 2-10 working days. Delivery to non EU countries takes 14-28 working days.

FREE PICK UP IN-STORE:

2-10 working days. You will be informed by SMS when your order will be ready to pick up. Return can be made to the same store where you picked up your order.

Taxes and duties

For delivery to countries, that are part of the European Union, prices already include VAT. All countries within the European Union are shipped to on a DDU (Delivery Duty Paid) basis, where taxes and duties are included in the price shown at the checkout.

Rest of the World

Deliveries to countries outside the European Union may be subject to VAT, import duties and/or taxes, that are set once the package reaches the country. In this case order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. Charges for each order may differ as those are imposed directly by countries local customs.

Returns

We do not offer free returns. Returns within Lithuania are 5 EUR, within EU shipment costs 20 EUR, outside EU – 30 EUR. The order can be returned within 14 days after you receive the order, in the same original condition, and with the labeling.

PICK UP IN-STORE returns:

  • Return can be made to the same store where you picked up your order.

European Union returns:

  • The returned products have to be placed it in a box together with filled returns form.
  • Attach the printed label (you received it with the shipment) to your parcel and drop your shipment at the nearest Venipak or write an email to info@ramunepiekautaite.com with your order no., pickup adress and contact details, your preferred working day for pickup and we will order a Venipak courier to pick up your shipment.

Outside the European Union returns:

  • Please contact info@ramunepiekautaite.com

Payment

You can choose to pay using Paysera, Paypal and Stripe services. When selecting one of the options at checkout, you will be directed to one of the services site to ‘Log in’ and review the total amount shown before paying for your order.

Refunds

Refunds will be credited to your original method of payment. Once your order has been receipted and inspected please allow 5-10 working days for a refund. The refund will exclude shipping costs, with the exception of faulty items. Outside the European Union, customs duties and sales taxes are non-refundable.

Did not find information you were looking for? Please, contact our customer service at info@ramunepiekautaite.com