Shipping and returns

Delivery

We offer free delivery to Lithuania if minimum basket amount is 100 EUR. To the European Union countries free delivery if minimum of basket amount is 200 EUR. When order is placed, we send a confirmation by email. After we ship the goods, we send a final email notice. The delivery time within 10 working days. Shipping to other countries is also available. Please contact info@ramunepiekautaite.com to inquire about the shipping cost and delivery time to other countries outside the European Union.

Taxes and duties

European Union

For delivery to countries, that are part of the European Union, prices already include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, where taxes and duties are included in the price shown at the checkout.

Rest of the World

Deliveries to countries outside the European Union may be subject to VAT, import duties and/or taxes, that are set once the package reaches the country. In this case order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. Charges for each order may differ as those are imposed directly by countries local customs.

Returns

We do not offer free returns. Returns within Lithuania are 5+VAT=6,05 EUR, in other countries, depending on a location, from 10 to 20 EUR. The order can be returned within 14 days after you receive the order, in the same original condition, and with the labeling, accompanied by enclosed Return Form. We will arrange a carrier to pick up the goods for you. If you want to return product please contact us info@ramunepiekautaite.com

Payment

You can choose to pay using Paysera, Paypal and Stripe services. When selecting one of the options at checkout, you will be directed to one of the services site to ‘Log in’ and review the total amount shown before paying for your order.

Refunds

Refunds will be credited to your original method of payment. Once your order has been receipted and inspected please allow 5-10 working days for a refund. The refund will exclude shipping costs, with the exception of faulty items. Outside the European Union, customs duties and sales taxes are non-refundable.

 

Did not find information you were looking for? Please, contact our customer service at info@ramunepiekautaite.com